"On the other, consumers don't want to be overly pestered by brands, especially if they push ads that aren't relevant," Lepofsky noted.
Implementing a business chat feature "is trying to force-fit into a business purpose a tool that was designed to address a very different problem," said Rob Enderle, principal analyst at the Enderle Group.
I was amazed at how easy it was to program and customize.
I am also thrilled that her staff is so willing to work with her to use this cool piece of technology that could be the answer to our prayers, and a more "universal" way for Kate to successfully and more accurately communicate with everyone!!